Responsible Gaming Guide for 21Bit

Core Philosophy

At 21Bit, we prioritize the well-being of our players. Gambling is an enjoyable form of entertainment and should be approached as a leisure activity. It is not a means to generate income or solve financial problems. Our commitment is to provide a safe and responsible gaming environment where players can enjoy their experience while staying in control. We believe that gambling should be a choice that enhances your leisure time and not an obligation or burden. By adhering to responsible gaming practices, we aim to support our players in making informed and balanced decisions.

Self-Control Tools

To support responsible play, 21Bit offers a range of self-control tools designed to help players manage their gambling activities effectively.

Deposit Limits: Players can set daily, weekly, or monthly deposit limits to control the amount of money they can deposit into their accounts.
Loss Limits: This tool allows players to cap the amount of money they can lose over a specified period, helping them to maintain control over their losses.
Wagering Limits: Players can limit the amount they can wager within a designated timeframe, ensuring they stick to their gaming budget.
Session Time Limits: By setting session time limits, players can regulate the amount of time they spend gambling, preventing extended gameplay that could lead to problematic behavior.
Cooling-Off Periods: Players can take a break from gambling by activating a cooling-off period, which temporarily restricts access to their account.
Self-Exclusion: For those seeking a longer-term solution, self-exclusion is available, allowing players to block access to their account for a specified duration, ranging from six months to permanent exclusion.

Self-Assessment

It is essential for players to regularly evaluate their gambling habits. The following questions can help identify early signs of problematic gambling behavior:

Do you find yourself gambling more than you intended?
Have you tried to cut back on gambling but were unsuccessful?
Do you chase losses by trying to win back money lost during gambling?
Do you feel guilty, anxious, or stressed about your gambling habits?
Is gambling interfering with your daily responsibilities or relationships?
Are you using gambling as a way to escape from personal issues or distress?

If you answer “yes” to any of these questions, we encourage you to explore our self-control tools and seek additional support if needed.

Protection of Minors

21Bit is committed to safeguarding minors from accessing our platform. We implement stringent procedures to ensure that only individuals of legal gambling age can register and play. Our measures include:

Age Verification: We require all players to verify their age during the registration process to prevent underage gambling.
KYC Checks: Know Your Customer checks are conducted to confirm the identity and age of our players, protecting against fraudulent activity and ensuring compliance with legal requirements.
Parental Controls: We encourage parents and guardians to use child protection software to block gambling sites on devices accessible to minors.

External Help

We understand that some players may need additional support beyond our platform. 21Bit encourages players to reach out to professional organizations dedicated to helping individuals with gambling-related issues. Available resources include:

GamCare: Offers free information, advice, and support for anyone affected by gambling problems.
BeGambleAware: Provides resources and support for responsible gambling, including a helpline for immediate assistance.
Local Support Services in AU: Various local organizations offer counseling and support services for those experiencing gambling-related harm.

Early Warning Signs

Recognizing early warning signs of problematic gambling behavior is crucial in maintaining control. Signs include spending more time and money than planned, feeling restless or irritable when not gambling, and neglecting personal or professional responsibilities due to gambling. If you notice these signs in yourself or others, it is important to take immediate action.

Immediate Action

If you feel you are losing control of your gambling, consider taking the following steps:

Set stricter limits using our self-control tools.
Take a break from gambling by utilizing the cooling-off period.
Seek support from external organizations for professional guidance.
Reach out to someone you trust to discuss your concerns and seek their support.

Account Restriction and Self-Exclusion

21Bit’s account restriction and self-exclusion mechanisms are designed to empower players to manage their gaming activities responsibly. By opting for self-exclusion, players can take a proactive step in protecting themselves from the potential harms of gambling. During the self-exclusion period, players will not receive any marketing communications from us, reinforcing their decision to take a break.

Personal Responsibility and Platform-Supported Protection

Responsible gambling is a shared responsibility between the player and the gaming platform. At 21Bit, we provide tools and resources to support our players in making informed decisions. Players are encouraged to use these tools actively and maintain personal responsibility over their gambling habits. By fostering a partnership between the platform and the player, we aim to create a safe and enjoyable gaming environment.

Confidentiality and Non-Judgmental Support

21Bit is committed to providing a confidential and non-judgmental support approach. We understand the sensitivity of gambling-related issues and ensure that all interactions with our support team are handled with the utmost confidentiality. Our goal is to assist players in a respectful and supportive manner, empowering them to make positive changes in their gambling behavior.